Refund and Returns Policy

Thank you for shopping at www.DNKGold.in. We are committed to providing you with a pleasant shopping experience, and we want you to be satisfied with your purchase. Please read our Refund and Returns Policy carefully to understand how we handle returns, refunds, and exchanges.

Returns

We offer returns on eligible items within a specific time frame. If you are not completely satisfied with your purchase, we will gladly accept a return, subject to the following conditions:

  • Eligibility for Return: To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. The item should be in its original packaging, with all tags, certificates, and authenticity papers intact.
  • Return Timeframe: Returns must be initiated within 7 days of receiving your order. Any return requests made after this period will not be accepted.
  • Non-Returnable Items: The following items are non-returnable:
    • Custom-made or personalized items
    • Items that have been resized, altered, or damaged after delivery
    • Special orders and sale items
  • Return Process: To initiate a return, please contact our customer support team at support@dnkgold.in or call & WhatsApp us at +91 93390 60558 within 7 days of receiving your order. You will be provided with a return authorization number, which is required for processing the return. Once the return request is approved, you will need to securely pack the item in its original packaging and send it back to us. You will be responsible for the return shipping cost. We recommend using a trackable shipping service to ensure the safe return of the item.
  • Inspection and Approval: Once we receive the returned item, we will inspect it to ensure it meets the conditions for return. If the item passes inspection, we will proceed with your refund. Please note that any item returned in a damaged, used, or altered condition may not be eligible for a refund.

Refunds

Refunds are issued once the returned item is inspected and approved. The refund will be credited to the original payment method used during purchase. Here are the details of the refund process:

  • Refund Processing Time: Once your return is approved, the refund will be processed within 7-10 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider.
  • Refund Method: Refunds will be issued in the original form of payment. If you paid using a credit card, the refund will be credited back to the same card. If you paid via other methods, the refund will be processed according to the payment method used.
  • Partial Refunds: In cases where the returned item is damaged, used, or altered in any way, we reserve the right to offer a partial refund based on the condition of the item.

Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please contact our customer support team immediately at support@dnkgold.in or call & WhatsApp us at +91 93390 60558. We will arrange for a replacement or issue a full refund, depending on your preference.

  • Report Damaged or Defective Items: Please report damaged or defective items within 3 days of receiving the product. You may be asked to provide photographs of the damaged or defective item for verification purposes.

Exchanges

Currently, we do not offer direct exchanges for items. If you wish to exchange an item, you will need to return the item for a refund and place a new order for the desired item.

How to Contact Us

If you have any questions or need assistance regarding our Refund and Returns Policy, please do not hesitate to reach out to us. You can contact our customer support team via:

We are here to assist you and ensure your satisfaction with your purchase.